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Microsoft Investigates Why Teams and Outlook Go Down on Thousands of Users Worldwide


The website’s services, including Teams and Outlook, are unavailable to thousands of customers worldwide due to an outage that Microsoft is currently looking into.

While Downdetector.com, which records outages using a variety of sources, including user reports, did not specify how many were impacted, it did note that thousands of individuals were reported issues with Teams, Outlook, Microsoft 365, and XBox Live.

It revealed that as of this morning at 8am, there have been 4,992 incidences of users reporting problems with the email platform Outlook in the UK, and 2,173 with Teams.

Users in Manchester, London, Birmingham, Norwich, Oxford, Brighton, and Cardiff, among other places, reported issues.

Additionally, the website listed over 3,900 cases of people in India and over 900 in Japan claiming problems with Microsoft Teams. Additionally, the number of outage reports increased in other nations, such as Australia and the United Arab Emirates.

Office workers were forced to hold in-person meetings again and utilize other social media platforms to connect with one another during the outage because the majority of users were unable to send or receive messages, join calls, or use any other Team program capabilities.

We’re looking into problems affecting various Microsoft 365 services, Microsoft wrote in a tweet. Under MO502273 in the admin center, more information is available.

We’ve found a probable networking issue and are evaluating telemetry to determine the next troubleshooting steps, the statement continued.

A portion of customers were having issues with the platform, according to a tweet from Microsoft’s cloud division Azure.

Many Microsoft users shared updates on social media, with the hashtag #MicrosoftTeams becoming popular on Twitter.

“Here in Ethiopia, Microsoft Teams and Outlook are having problems… Are these services unavailable? One person tweeted on social media.

Microsoft Outlook and Teams services are down worldwide, according to another commenter.

More than 280 million people use Microsoft Teams globally. Businesses and educational institutions rely on the service to make calls, plan meetings, and manage their workflow.

According to the company’s status page, other services like OneDrive for Business, Microsoft Exchange Online, and SharePoint Online were also impacted.

The interruption follows Microsoft‘s announcement last week that it will be cutting 10,000 jobs across its global operations. Microsoft employs more than 220,000 people worldwide, including 6,000 in the UK.

CEO Satya Nadella explained the layoffs, which affected less than 5% of the staff, as the result of a decline in investment due to concerns the US and other important growth areas are about to enter a recession.

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